FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
cloudladies2u.com offers various kind of Payment Methods as shown below :-
1. Credit Card / Debit Card / EWallet
Via Ipay88 (Visa or Mastercard / Internet Banking) 
Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at <<[email protected]>> with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


1. For preorder items. Its estimated to be reach around 7-14 days working days after the bulk closes. Pls be patient to waiting.
2. Items may delay to reach due to unforsee possibilities. But we will update ours status to inform.
3. The items doesn’t fit the customer perfectly. Please check measurement and size before proceeding to place order. Note that there will be a slight difference of 2-3cm difference.
4. Items sold are NOT Refundable & Exchangeable.

下单前请留意:
1. 预购物品大约7-14天工作天左右到货(在下单截止日期之后),如果早到货,我们会尽早发货。请耐心等待。
2. 预购物品会出现延迟状态,比如:海关,公共假期,不能预算突发状况。别担心,任何延迟,我们会通知。
3. 由于每个人身型体重都不一样。在下单之前必须留意尺寸表(难免出现2-3cm差距),如果尺寸太接近或是喜欢宽松,鼓励拿大一号。
4. 货物寄出不能退换。一律不接受以颜色不喜欢,没有想象中漂亮,尺寸等理由退换。